Navigating PERKESO’s Medical Aid: How to Claim Wheelchair Assistance After Work-Related Injuries in Malaysia

img source: Motion Array

If you or someone you know has been injured at work and needs wheelchair assistance, PERKESO (or SOCSO, as it’s often called), Malaysia’s Social Security Organisation, can help through its medical aids and rehabilitation programs. 

Operating under Malaysia’s Ministry of Human Resources, PERKESO provides protection for workers through initiatives such as the Employment Injury Scheme and Invalidity Scheme. These programs are designed to ease the burden of workplace injuries by providing medical support, financial aid, and even retraining opportunities to help employees return to productive lives.

Further Reading：How To Get Wheelchair Funding in Malaysia Through Government Agencies

PERKESO Medical Aid and Rehabilitation Services

PERKESO offers a broad range of medical and rehabilitation benefits to help injured workers recover and regain independence. These include:

• Physical Rehabilitation

Physiotherapy and occupational therapy help rebuild strength, restore mobility, and support day-to-day independence.

• Surgical Services

For cases requiring reconstructive or corrective surgery, PERKESO covers necessary procedures to aid recovery.

• Mobility and Assistive Devices

Wheelchairs, prosthetics, walking aids, and hearing devices are provided to ensure injured employees stay mobile and functional..

• Vocational Rehabilitation

If you’re unable to return to your previous job, PERKESO offers tailored retraining programs to help you transition into new employment opportunities.

Cara Mohon PERKESO: Step-by-Step Guide to Claiming a Wheelchair (Bantuan Kerusi Roda)

Navigating the claim process can feel complicated, but breaking it down into clear steps makes it manageable. Whether you’re applying for yourself or assisting an employee, here’s how to claim wheelchair assistance from PERKESO:

Step 1: Confirm Eligibility

You must:

• Be a registered SOCSO contributor (actively paying PERKESO deductions), and
• Have an injury that is work-related (including incidents at work, during breaks, or while commuting).

If you meet these conditions, you’re eligible to proceed.

Step 2: Obtain Medical Documentation

Get a formal medical report from a PERKESO panel clinic or government hospital. This report should:

• Include your diagnosis, and
• Clearly state the need for wheelchair assistance.
  

Think of this report as the backbone of your claim—having it prepared correctly helps avoid delays later.

Step 3: Prepare the Required Documents

Img source: Motion Array

Gather all necessary paperwork to speed up your application:

• Accident Report Form 34 (Borang 34) Accident Report Form 34 (Borang 34)
• Medical reports and diagnosis provided by the doctor
• Employer’s accident report ( to or from work and mark the location where the accident happened)
• Any additional supporting documents (such as personal Identity Card, employment attendance proof, 6 months’ payslips.)

When in doubt, refer to the guidelines on PERKESO’s website to ensure nothing is missed.

Step 4: Submit Your Application

You can submit your completed documents either:

• Through your employer’s HR department, or
• Directly at a PERKESO office or Rehabilitation Centre.

Double-check every form for accuracy to prevent administrative hiccups.

Step 5: PERKESO Review and Approval

Once submitted, PERKESO will review your application. Additional steps may include:

• Interviews with you (the claimant), or
• Home visits to verify your need for wheelchair assistance.

Stay proactive by following up regularly with PERKESO to keep the process moving smoothly.

Step 6: Receive Your Wheelchair Assistance

Upon approval, you’ll receive your wheelchair as part of PERKESO’s rehabilitation program. In some cases, you may also be enrolled in a longer-term rehabilitation plan.

If you require ongoing care, you may qualify for the Constant-Attendance Allowance (RM500/month) to help cover continuous support needs.

Tips for a Smoother Claim Process 

• Keep Copies of Everything: Duplicate all forms, medical reports, and receipts. Having a backup set prevents setbacks if documents are misplaced.
• Work With Your HR Department: HR teams can coordinate directly with PERKESO, help with submissions, and ensure all paperwork is correct.
  
• Track Your Claim Online: Use the PERKESO Assist Portal to monitor application progress without needing office visits.
  
• Don’t Hesitate to Ask for Help: If delays occur, contact PERKESO directly at Customer Service Hotline 1-300-22-8000 or visit the nearest PERKESO office for assistance.
  

Proper preparation and persistence are key to ensuring your claim is approved without unnecessary hassle.

 

Frequently Asked Questions about How to apply for PERKESO(cara mohon PERKESO)

Q:How to Claim PERKESO (or SOCSO) Wheelchair Assistance? (cara mohon PERKESO)

A: The process to claim PERKESO assistance for a wheelchair involves a few key steps:

1. Confirm Eligibility: You must be a registered PERKESO contributor who has sustained a work-related injury or an occupational disease.
2. Get a Medical Report: Obtain a detailed medical report from your doctor. This report must explicitly state your diagnosis and the necessity for a wheelchair.
3. Prepare Required Documents: Gather all necessary paperwork, including your Accident Report Form 34 (Borang 34), medical reports, and your employer’s accident report.
4. Submit Your Application: Submit your complete application to your employer’s HR department or directly at a PERKESO office or Rehabilitation Centre.
5. Await Review: PERKESO will review your documents and may require an assessment by their Medical Board to confirm your eligibility and the need for assistance.

Q:If I claim Wheelchair Assistance After Work-Related Injuries,how do I know which wheelchair is right for me – a manual or electric wheelchair?
A:Manual wheelchairs are lighter, easier for caregivers to lift into cars, and good for short trips. Power wheelchairs suit users who want more independence, especially for longer distances or rougher terrain like uneven pavements.

Further Reading：How to Choose a Wheelchair: A Step-by-Step Guide for First-Time Buyers in Malaysia

Q:If I need a wheelchair because of a work injury,how important is caregiver support when choosing a wheelchair?
A:Very important. If a caregiver often helps, a foldable or lightweight wheelchair makes daily use much easier, like hospital visits or fitting into a Grab car. Without caregiver support, a power wheelchair can reduce dependence on others.

Q:Are wheelchairs suitable for Malaysia’s public spaces and transport?
A:In big cities like KL, malls, hospitals, and MRT/LRT stations are wheelchair-friendly with ramps and lifts. In smaller towns, access may be harder, so a foldable wheelchair for car transport can be more practical.